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Resource Scheduling Optimization (RSO)- Initial configuration steps – Part 1

In my previous blog, I have explained “How to configure the RSO in Dynamics 365 Instance“.

In this blog, I will explain how to start with the Initial configuration steps of RSO.

Once the RSO solution has been deployed, you will be able to see the RSO Application as follows:

After installing RSO, Initial steps need to be configured inside your Dynamics 365 instance. We need to enable the functionality in your Dynamics 365 environment and defining what should be optimized by the solution.

By default, RSO will not be enabled (it will be in turned off) state, so it will need to be turned on.

This can be enabled from the Resource Scheduling Optimization app by selecting Administration > Resource Scheduling Parameters.

When RSO is installed, the RSO will add a Resource Scheduling Optimization tab. From the tab you can enable RSO by setting the Enable Resource Scheduling Optimization field to yes.

You can define a default goal for the organization if needed. You can select the default goal, or you can create your own goal from the Optimization goals tab.

How to configure Bing Maps in RSO?

RSO mainly use the map functionality to locate the closest resource to work on an item, so it is important that the organization has enable the map functionality

By default, the Connect to Maps field will be set to no in the scheduling parameters. You will need to set this to yes to ensure the schedule board and schedule assistant will use maps to schedule items.

Navigate to Administration in the RSO Application, open the scheduling parameters and update the Connect to Maps field to Yes.

By default, it will use Bing Maps, but you can configure it to work with any map provider by providing a specific Map API Key value for the mapping provider you want to use in the Map API Key field.

In the next blog I will show you the “how to prepare data for optimization”

I hope this blog post helps you. If you are interested to know more about this topic then, I encourage you to check out my blog on this.

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Setup and use RSO in Dynamics 365 for Field Service

Here is my session recording from #Field Service Bootcamp on “Setup and use RSO in Dynamics 365 for Field Service”. In this session, I have explained how to setup and use RSO in Dynamics 365 for Field



Hi, I'm Dharani

I am a Principal Consultant at Capgemini Australia, specializing in Microsoft Business Applications. With a passion for knowledge sharing and community engagement, I hold the esteemed title of MVP in Business Applications and am a Microsoft Learn Expert.

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